Welcome to the Quantumbots support section! This guide outlines different ways of getting help and contacting the support team.

Getting help

Join live calls

As part of our service, we host weekly Zoom calls for setup and Q&A sessions. See the events section for detailed instructions on how to join!

IMPORTANT NOTICE

Please make sure you have the following before joining the call:

• Broker with MetaTrader 4 trading account
  • You will need an MT4 account number and an MT4 account password
• VPS purchased and configured
  • You will need to be able to work inside your VPS, so make sure you have established a connection to the VPS
• Your Kong license key
  • You will need to access this key during the setup, so make sure you have it ready
• Your risk profile settings
  • You will have to determine your personal risk settings, as we will not give advice on your preferences

Consult the documentation

Our documentation should provide you with the basic setup and configuration steps. If you are unable to complete one of the steps, please refer to our troubleshooting section to find answers to the most common issues.

• Check the Basics section and the Kong section for setup instructions.
• Visit our troubleshooting section in case you encounter any issues.

Contact via email

If you are unable to resolve your issue after consulting the documentation, you can email our support team at

• support@quantumbots.co

info

Please be specific when contacting us via email.

Include the following in your email:

• a detailed description of the issue
• a reference to the specific step inside the documentation (link or name of the step)

This will enable us to update the documentation with your feedback.